Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service
$16.95
“The sixth book in the Knock Your Socks Off Service series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone above and beyond for their customers.
This delightful book shares shining examples of the “”Daily Delights,”” the “”Great Saves,”” and the “”Random Acts of Service Kindness”” that make customers remember — and that bring them back to an organization again and again. With its humor, pragmatic observations, and dozens of stories from “”the service zone,”” anyone at any service level will get a kick out of this book. (And learn some lessons along the way!)”
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service, the sixth book in AMACOM’s popular series on customer service, eschews the straightforward advice and direct suggestions dispensed by its predecessors and introduces 175 real-life examples meant to propel readers toward similar conduct. Kristin Anderson and Ron Zemke have divided their anecdotes into themed sections, such as “Above and Beyond” (celebrating actions that “surpass the call of duty”) and “Great Saves” (spotlighting “recoveries that renew customer faith”), and offer a half-dozen profiles of exemplary corporations, including Lands’ End and Norwest Bank.
[amz_corss_sell asin=”0814479715″]
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| ItemDimensions | 62, hundredths-inches, 898, hundredths-inches, 0, hundredths-pounds, 601, hundredths-inches |
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| Languages | English, Published, English, Original Language, English, Unknown |
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| PackageDimensions | 70, hundredths-inches, 900, hundredths-inches, 75, hundredths-pounds, 600, hundredths-inches |
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